Welcome to CertifiedVapes.com, operated by Fire Elf, LLC (“CertifiedVapes,” “Company,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of CertifiedVapes.com, including purchases, browsing, account creation, communications, and any services provided through this website.

By accessing, browsing, or placing an order through CertifiedVapes.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must discontinue use of the website immediately.

1. Eligibility & Age Restriction

CertifiedVapes.com sells products intended only for adults of legal nicotine purchasing age.

By accessing or using this website, you confirm that:

• You are at least 21 years of age (or the legal nicotine age in your jurisdiction);
• You are legally authorized to purchase vape or nicotine-related products;
• You will not permit minors to access, purchase, or use products obtained through our website.

We reserve the right to deny service, cancel orders, or terminate accounts if age eligibility requirements are not met.

CertifiedVapes.com uses age verification tools and may request additional verification information where required.

2. Geographic Availability

CertifiedVapes.com is intended primarily for customers located within the United States, subject to applicable laws and shipping restrictions.

We reserve the right to restrict or refuse access, sales, or shipping to any location, state, jurisdiction, or customer where products are prohibited, restricted, or commercially unavailable.

Customers are responsible for understanding local laws regarding possession, shipment, or use of products purchased through this website.

3. Account Responsibilities

You may be required to create an account to access certain services or place orders.

You agree to:

• Provide accurate and complete information;
• Maintain updated account information;
• Keep login credentials confidential;
• Accept responsibility for activity occurring under your account.

We reserve the right to suspend or terminate accounts suspected of fraud, abuse, policy violations, unauthorized use, or unlawful conduct.

4. Acceptable Use of Website

You agree not to:

• Violate any applicable federal, state, or local law;
• Misrepresent identity or age;
• Attempt to interfere with website operations, servers, or security systems;
• Use bots, crawlers, scrapers, or automated systems to collect information without permission;
• Introduce malware, viruses, malicious code, or disruptive technologies;
• Attempt unauthorized access to systems, customer accounts, or payment functions;
• Post unlawful, abusive, fraudulent, defamatory, obscene, or misleading content;
• Engage in fraudulent activity, including abuse of refunds, promotions, chargebacks, or discounts.

We reserve the right to restrict or terminate access for violations of these Terms.

5. Product Information & Availability

We make commercially reasonable efforts to maintain accurate product descriptions, pricing, images, availability, and specifications.

However:

• Product packaging or appearance may vary;
• Inventory may change without notice;
• Product availability is not guaranteed;
• Errors in pricing, images, descriptions, or listings may occur.

We reserve the right to correct errors, limit quantities, cancel orders, or discontinue products at any time.

Nothing on CertifiedVapes.com constitutes a guarantee of product availability.

6. Orders & Payment Authorization

By placing an order, you authorize CertifiedVapes.com to process payment using your selected payment method.

Orders may be subject to:

• Fraud screening;
• Identity verification;
• Age verification;
• Manual compliance review;
• Address verification.

We reserve the right to refuse, hold, limit, or cancel orders at our discretion, including when:

• Fraud risk is detected;
• Billing information cannot be verified;
• Regulatory concerns exist;
• Shipping restrictions apply;
• Inventory is unavailable.

Submitting an order does not guarantee acceptance.

7. Pricing & Promotional Offers

Prices displayed on CertifiedVapes.com are subject to change without notice.

Promotional offers, coupon codes, discounts, rewards, or free shipping campaigns:

• May be modified or canceled at any time;
• Cannot be combined unless expressly stated;
• May be limited by quantity, geography, or eligibility.

Pricing mistakes or technical errors may result in order cancellation or correction.

8. Shipping, Delivery & Compliance

All shipments are subject to our Shipping Policy.

Certain products may be regulated under:

• Federal law;
• State nicotine regulations;
• Carrier restrictions;
• The PACT Act and related compliance obligations.

CertifiedVapes.com reserves the right to:

• Require age verification;
• Require adult signature upon delivery;
• Restrict shipments to certain jurisdictions;
• Refuse or cancel orders that cannot legally be fulfilled.

Delivery estimates are not guaranteed and may be impacted by carrier operations, weather, regulatory review, or fulfillment delays.

9. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Refund & Returns Policy.

We reserve the right to deny refund requests that do not comply with stated eligibility requirements or where fraud, misuse, or abuse is suspected.

10. Chargebacks & Payment Disputes

Customers agree to contact CertifiedVapes.com before initiating a payment dispute or chargeback whenever reasonably possible.

Unauthorized, fraudulent, or abusive chargebacks may be challenged using supporting documentation, including:

• Order confirmation data;
• Tracking information;
• Age verification results;
• Delivery confirmation;
• Customer communications.

We reserve the right to refuse future purchases from customers engaged in abusive dispute behavior.

11. Intellectual Property

All website content, including but not limited to:

• Logos
• Product images
• Graphics
• Website design
• Text, descriptions, branding, layouts, and software

is owned by or licensed to Fire Elf, LLC and protected by intellectual property laws.

You may not reproduce, distribute, copy, modify, republish, scrape, or commercially exploit content without prior written consent.

12. Third-Party Services & External Links

CertifiedVapes.com may contain links to third-party services, websites, payment providers, analytics tools, or resources.

We do not control or guarantee:

• Accuracy;
• Security;
• Availability;
• Policies or practices

of third-party platforms.

Your interactions with third-party websites are at your own risk.

13. Cookies & Tracking Technologies

CertifiedVapes.com may use cookies, analytics tools, and related technologies to:

• Improve website performance;
• Maintain shopping functionality;
• Analyze customer behavior;
• Personalize content and promotions.

For additional information, please review our Privacy Policy.

14. Disclaimer of Warranties

CertifiedVapes.com and all services, products, and content are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Fire Elf, LLC disclaims all warranties, whether express or implied, including:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Availability, uninterrupted operation, or error-free functionality.

We do not guarantee uninterrupted website availability or that the website will be free of technical issues, malware, or interruptions.

Your use of the website is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Fire Elf, LLC, its affiliates, employees, partners, vendors, and service providers shall not be liable for:

• Indirect damages;
• Consequential damages;
• Lost profits;
• Lost business opportunities;
• Lost data;
• Delays, service interruptions, or system failures.

This limitation applies to claims arising from:

• Website use;
• Product purchases;
• Shipping delays;
• Regulatory restrictions;
• Force majeure events;
• Third-party actions or technical failures.

Your sole remedy for dissatisfaction with the website is discontinuing use of the website.

16. Force Majeure

Fire Elf, LLC shall not be liable for delays or failures caused by circumstances outside reasonable control, including:

• Weather events;
• Natural disasters;
• Carrier interruptions;
• Government restrictions;
• Cybersecurity incidents;
• Labor disruptions;
• Utility failures or internet outages.

17. Governing Law

These Terms shall be governed and interpreted under the laws of the State of Florida, without regard to conflict of law principles.

Any legal dispute relating to these Terms or CertifiedVapes.com shall be resolved in courts located within the State of Florida.

You agree to submit to the jurisdiction of such courts.

18. Modifications to Terms

We reserve the right to revise or update these Terms at any time.

Updated versions become effective immediately upon posting to CertifiedVapes.com.

Continued use of the website after updates constitutes acceptance of revised Terms.

19. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Fire Elf, LLC
Website: CertifiedVapes.com
Email: support@certifiedvapes.com

Business Hours: Monday–Friday
9:00 AM – 5:00 PM (EST)