Refund & Returns Policy

Effective Date: May 2026

At CertifiedVapes.com, operated by Fire Elf, LLC, customer satisfaction is important to us. We strive to provide a smooth shopping experience while maintaining fair return standards, product safety requirements, and compliance with applicable regulations for age-restricted vape products.

Please review the following Return & Refund Policy before making a purchase.

1. Return Eligibility

We accept eligible returns within 30 calendar days from the date of delivery.

To qualify for a return, products must meet all of the following conditions:

• Item is unused and unopened
• Product remains in its original sealed packaging
• Product is in resalable condition
• Return request is submitted within the allowed timeframe
• Proof of purchase or order confirmation is provided

For health, safety, and product integrity reasons, we cannot accept returns of products that have been opened, used, tampered with, or altered.

2. Non-Returnable Items

Due to hygiene, safety, and regulatory considerations, the following products are generally not eligible for return or refund, unless received damaged or incorrect:

• Opened vape devices
• Used disposable vapes
• Opened e-liquids or nicotine products
• Items with broken manufacturer seals
• Clearance, final sale, or promotional items (when indicated)
• Products restricted by law or compliance requirements

Certain exclusions may be identified on individual product pages.

3. How to Request a Return

To initiate a return, please contact our customer support team before shipping any item back.

When submitting a request, please include:

• Order number
• Product name(s)
• Reason for the return request
• Photos (if applicable for damaged or incorrect items)

Once approved, we will provide return instructions and, when applicable, a return authorization.

Unauthorized returns may be delayed, rejected, or returned to sender.

4. Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged item
• A defective product
• An incorrect shipment
• Missing items

Please contact us within 72 hours of delivery.

To assist with resolution, we may request:

• Photos of the item and packaging
• Shipping label images
• A description of the issue

Where approved, CertifiedVapes.com may, at its discretion:

• Replace the item;
• Issue store credit; or
• Provide a refund to the original payment method.

If the issue was caused by our error, we may cover replacement shipping costs.

5. Refund Processing

After a return is received and inspected, approved refunds will be processed to the original payment method.

Please allow approximately 5–10 business days for refunds to appear, depending on your financial institution or payment provider.

Refund timing may vary due to:

• Bank processing schedules
• Card issuer policies
• Payment gateway timelines

Shipping fees are generally non-refundable, unless the return is the result of our error.

6. Restocking Fee

In some situations, a restocking fee may apply to approved returns.

If applicable, the fee may be deducted from the refund amount to cover:

• Inspection and handling costs
• Return processing expenses
• Packaging or fulfillment losses

Any applicable restocking charge will be communicated during the return approval process.

7. Refused, Undeliverable, or Returned Shipments

Packages returned due to:

• Incorrect address information
• Failed delivery attempts
• Refused delivery
• Failure to complete age verification or adult signature requirements

may be subject to:

• Return shipping deductions
• Restocking fees
• Re-shipping charges

Refund eligibility for returned shipments will be evaluated on a case-by-case basis.

8. Chargebacks & Disputes

We encourage customers to contact our support team before initiating a chargeback or payment dispute.

In many situations, order concerns can be resolved quickly through replacement, refund review, or customer assistance.

Fraudulent chargebacks or misuse of dispute processes may be investigated and documented in accordance with applicable payment processor policies.

9. Cancellation Policy

Orders begin processing quickly after submission.

Because of age verification, fulfillment scheduling, and shipping preparation, we cannot guarantee cancellation requests once an order has entered processing.

Please contact support immediately if changes are needed.

10. Contact Us

For return requests or refund-related questions, please contact:

Fire Elf, LLC
Website: CertifiedVapes.com
Email: support@certifiedvapes.com

Business Hours: Monday–Friday
9:00 AM – 5:00 PM (EST)

Customer Commitment

At CertifiedVapes.com, we are committed to fair resolutions, transparent policies, and a reliable shopping experience. We work to ensure every order is handled professionally while maintaining product safety, legal compliance, and customer satisfaction.