At CertifiedVapes.com, operated by Fire Elf, LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using CertifiedVapes.com, you agree to the practices described in this Privacy Policy.

1. Age Restriction

CertifiedVapes.com is intended only for adults who are 21 years of age or older or the legal nicotine purchasing age in their jurisdiction.

By accessing or using this website, you confirm that:

• You are at least 21 years old;
• You are legally permitted to purchase and use nicotine-related products in your jurisdiction;
• You understand that age verification may be required before an order is approved or shipped.

We do not knowingly market or sell products to minors.

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Date of birth (when required for age verification)
• Payment-related information

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage and browsing behavior
• Cookies and analytics data

Order Information

• Products purchased
• Transaction history
• Shipping preferences
• Customer service interactions

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Verify age and identity where required
• Prevent fraud, chargebacks, and unauthorized transactions
• Provide customer support
• Improve website functionality and user experience
• Send order confirmations and shipping updates
• Respond to inquiries and requests
• Comply with legal and regulatory obligations
• Detect suspicious or prohibited activity

We may also use your information to send promotional emails, newsletters, or special offers. You may opt out of marketing communications at any time.

4. Age Verification

To comply with federal, state, and card-brand requirements, CertifiedVapes.com may use third-party age verification services.

By placing an order, you authorize us to verify your age using publicly available records and third-party verification databases. Additional identification may be requested if automatic verification cannot be completed.

Orders may be delayed, canceled, or refunded if age verification requirements are not satisfied.

5. Payment Security

CertifiedVapes.com uses industry-standard encryption and security measures designed to protect your personal and payment information.

Transactions are processed through secure payment gateways using SSL (Secure Socket Layer) encryption technology. Sensitive payment information is not stored directly on our servers unless required for lawful business purposes and handled in accordance with applicable security standards.

While we take commercially reasonable measures to protect your information, no method of transmission over the Internet can be guaranteed to be 100% secure.

6. Fraud Prevention & Compliance Monitoring

To protect our customers, payment partners, and business operations, we may monitor transactions for:

• Fraudulent activity
• Unauthorized card usage
• Chargeback abuse
• Suspicious purchasing behavior
• Violations of our Terms or applicable laws

Orders may be held for manual review, verification, or canceled at our discretion if risk indicators are detected.

7. Marketing Communications & Opt-Out

If you subscribe to our newsletter or create an account, we may send promotional emails regarding:

• New product releases
• Discounts and promotions
• Limited-time offers
• Company updates

You may unsubscribe at any time by:

• Clicking the “unsubscribe” link in any email;
• Contacting our support team directly.

We will honor opt-out requests in accordance with applicable laws.

8. Cookies & Tracking Technologies

CertifiedVapes.com uses cookies and similar technologies to:

• Maintain shopping cart functionality
• Improve website performance
• Analyze traffic and user behavior
• Personalize content and marketing

You may disable cookies through your browser settings; however, some features of the website may not function properly.

9. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Age verification providers
• Fraud prevention services
• Website hosting and analytics providers
• Legal or regulatory authorities when required by law

These providers are authorized to use your information only as necessary to perform services on our behalf.

10. Shipping Restrictions & Regulatory Compliance

CertifiedVapes.com complies with applicable federal and state regulations relating to electronic nicotine delivery systems (ENDS).

We reserve the right to:

• Restrict shipments to certain states or jurisdictions;
• Refuse orders that violate applicable laws;
• Require adult signature upon delivery;
• Cancel transactions that do not meet compliance standards.

Customers are responsible for understanding local laws regarding vape product purchases and possession.

11. Children’s Privacy

CertifiedVapes.com is not intended for individuals under the age of 21.

We do not knowingly collect personal information from minors. If we become aware that information has been collected from a person under 21, we will take reasonable steps to delete such information.

12. Your Privacy Rights

Depending on your state or jurisdiction, you may have rights regarding your personal information, including:

• Access to collected information
• Request correction of inaccurate information
• Request deletion of personal data
• Opt out of certain data uses

To submit a privacy-related request, contact us using the information below.

13. Data Retention

We retain information for as long as reasonably necessary to:

• Fulfill orders and customer service obligations;
• Maintain business and financial records;
• Comply with legal, tax, and regulatory requirements;
• Prevent fraud and enforce our policies.

14. Third-Party Links

Our website may contain links to external websites or services not operated by Fire Elf, LLC. We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of any external sites they visit.

15. Limitation of Liability

To the fullest extent permitted by law, Fire Elf, LLC and CertifiedVapes.com shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or related services.

All products and services are provided “as is” and “as available” without warranties unless otherwise required by law.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting to this page.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.

17. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Fire Elf, LLC
Website: CertifiedVapes.com
Email: certifiedvapes.com@gmail.com

Business Hours: Monday–Friday
9:00 AM – 5:00 PM (EST)